Frequently Asked Questions

Do I have to set up an account to register?
How do I register?   
What if my tuition is paid by an employer or organization?
How will I know if I got into a class?
How do I print a receipt?  
What is your cancelation/refund policy?
How do I know if a textbook is required for a class?
What is the parking policy?

How do I use this website?
How do I print my transcript?
If I am not sure what class to take, who can help me?


Do I have to set up an account to register?
Yes, new students are required to create a student profile account. This online account organizes all your information for you - from course updates and payment history to upcoming class schedules and so much more. In order to accurately maintain your student information, please create and use only one profile. If you need assistance with your account, please contact us at (757) 825-2937 or (757) 825-2935 or email wtce@tncc.edu and we’ll be happy to assist you.

How do I register?    
Step 1: Click 'Sign in' on left menu bar.  If this is your first time registering on this site, click 'Create New Student Profile' and build your own account. Then you can choose from any of the 5 ways to register below:

  • Online: You can self register for classes 24/7.  Next, click Courses on left menu bar to browse through our online catalog. When you find a class or classes you want to take, add them to your shopping cart, when all classes are in the shopping cart you can complete your registration by reading and agreeing to the class refund policy, and click “check out” again. Complete your registration on our secure site with your credit card via our secure web site.
  • By Phone: Call our office at (757) 825-2937 or (757) 825-2935 with the class information.  Be sure to have your credit card available we accept American Express, MasterCard or Visa.

  • By Fax:  Complete the registration form below. Include personal contact numbers. Fax to Thomas Nelson Workforce Development at (757) 825-2960.  Please do not put your credit card information on the form. Someone will call you so you may privately relay your credit card information.

  • By mail: Complete the registration form below. Mail your completed Registration Form with check or money order payable to Thomas Nelson Community College to

    Thomas Nelson
    Workforce Development
    525 Butler Farm Road, Suite 725, Hampton, VA 23666.

  • In person:  You may register in person at Thomas Nelson Workforce Development, Monday through Friday from 8:30 am until 4:30 pm

525 Butler Farm Road, Suite 725
Hampton, VA 23666

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When employers agree to pay student tuition, Thomas Nelson Workforce Development needs a letter of authorization on original employer letterhead. This letter must be provided at the time the participant registers in person for a course and must contain an original signature and include the following information for each participant:

Student's Name
Company Billing Address
City, State & Zip Code
Company Federal Tax ID Number
Approved Courses

Please Note:
A separate letter is needed if the employer agrees to pay for the textbooks. The letter should contain the same information as noted above. Please send the letter to:
Thomas Nelson
Bookstore
Griffin Hall Room 215
P.O. Box 9407
Hampton, VA 23670


How will I know if I got into a class?  
When you self-register, after completing your credit card payment, you are registered and will receive a class confirmation and transaction receipt via email. If you register by phone or mail and you include an email address, you will receive an email confirmation and transaction receipt once your registration is processed.  If you do not provide an email address, we do/do not send a confirmation by mail. You can confirm your registration by calling (757) 825-2937 or by emailing us at wtce@tncc.edu.

How do I print a receipt?   
To print a receipt for any classes, just sign in and select "My Transactions" from the left menu bar and locate the class. Under "Action", select "Print View" and print your receipt.

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What is your cancelation/refund policy? 
Participants may withdraw in person or by calling (757) 825-2937 or (757) 825-2935 up to three business days before the class beings and receive a refund or transfer to another class.  When a class is canceled by the college, registered participants are given the option to attend another section of the same class (if available) or a full refund.  All refunds are issued via check through the state treasure's office and generally take four to eight weeks.  All refunds are automatically issued to the class registrant even if the tuition was paid by another individual, employer or organization. An exception to the refund being received by the registrant could occur if the employer and organization submits a letter of authorization for invoicing or provides payment via corporate credit card. Books are purchased separately and are not included in refunds.

How do I know if a textbook is required for a class?  
To find out if there is a textbook required for your course please review our booklist. Please keep in mind that for all computer courses a USB drive is required.

What is the parking policy?
Parking on campus throughout the year, including break periods for Faculty, Staff and Students is by permit only. Visitor parking is permitted in marked spaces during business hours only. Overnight parking is prohibited; exceptions may be granted for Faculty, Staff and Students by Campus Police.

For more information please go to:  Parking Regulations

Complete the online parking application at:

https://go.tncc.edu/apps/student-parking-permit-application

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How do I use this website?
Browse our catalog online:  Click on courses on the menu bar to the left. Browse by content area or search by course title, keywords in the class name or description, and/or search by course number or class ID.  Full class descriptions can be found by clicking the class name.

Request a printed flyer: Click the catalog image in the top left corner to provide us with your mailing address and we will send you a flyer.

Sign in: If you are new to our site, you will need to create a new student profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. Click on "sign in" on the menu bar to the left and follow the prompts.

Items marked with an asterisk are required. Please choose a login that you will remember easily. The demographic information is optional, and is used by the college strictly for planning and statistical purposes. You will receive a copy of your profile via email.

After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions.

Register Online: Browse through the catalog, when you find a class you are interested in, click the “add to cart” button, continue shopping and when you are finished, from  the shopping cart, click “check out.”  Read and agree to the class refund policy, and click “check out” again.  Complete your registration on our secure site with your credit card. You can print your transaction receipt and class confirmation for your records in addition will receive a class confirmation and transaction receipt via email.  

How do I print my transcript?
To print a current transcript of classes, just sign in and select "My Transcript" from the left menu bar. In the upper left corner is an export link, select the format you would like and print. If you need an official transcript, please contact customer service at (757)825-2937 or (757) 825-2935. 

If I am not sure what class to take, who can help me?
We have a number of customer service specialists who would be happy to answer your questions.  Please contact us at (757) 825-2937 or (757) 825-2935 or email WTCE@tncc.vccs.edu and we’ll connect you to the right person.

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