Learn the essential elements of writing business letters, including good news, bad news and persuasive letters. Participants will learn the proper format and etiquette for writing business emails and the steps to writing business reports and proposals. In addition you will learn to edit your documents for clarity and conciseness. Develop your verbal communication skills by learning key strategies for communicating in today's fast-paced corporate environment. Learn how to interact with difficult coworkers and problem employees. Learn effective ways to facilitate meetings and prepare for presentations.