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Communication

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Understand and explore: how to reframe conflict into an opportunity; personal feelings  about conflict; five personal conflict styles; and strategies for overcoming conflict avoidance. Learn a four-strategy model for constructive conflict resolution that includes: laying the foundation for dialogue; discussing needs; exploring root causes, shared goals, and possible outcomes; and planning collaboratively for action.

1200005

Start date: 05/16/17

2 sessions.

Days of the Week : Weekly - Tue .

Tuition: $0.00

Location : Thomas Nelson Workforce Center Location : 
  Thomas Nelson Workforce Center.

Instructor : Staff Staff 

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Learn the essential elements of writing business letter, including good news, bad news and persuasive letters.  Learn to edit your documents for clarity and conciseness.  Develop your verbal communication skills by learning key strategies for communicating in today's fast-paced corporate environment. Prerequisite:  Basic computer skills are needed to complete lab exercises.

1200001

Start date: 07/11/17

2 sessions.

Days of the Week : Weekly - Tue .

Tuition: $155.00

Location : Hampton Campus - On Campus Location : 
  Hampton Campus - On Campus.

Instructor : Rebecca Dillow 

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